Delivery
1.
Delivery
We aim to deliver to your door within 5 working days from receival
of approved artwork (if required).
2. Delivery Charges
Delivery charges are not included in the price unless otherwise
stated. Our standard mainland UK delivery charge, for items weighing
less than 10kg, is £12.00 + VAT. The price of all other
deliveries will be by quotation.
3. Special Delivery requirements by quotation.
4. Working Days
Working days are Monday - Friday. These days are also the main
delivery days. Please note that we can only outline our intentions
to provide a reasonably accurate delivery service. We are however
in the hands of our preferred carrier or delivery service provider.
Every effort is always made to be as efficient as possible. We
have very few problems.
5. Delivery Areas and Delivery Date
Our main service is presented for deliveries throughout the UK.
The speed of delivery will vary according to location. But, from
ready artwork and receipt of payment, they should be delivered
to your door within 5 working days. Exhibition Accessories and
items not requiring graphics can be delivered sooner.
6. Delivery Expectations
Please note we expect the recipient or someone to be able to receive
and sign for the delivery. In the event of the recipient not being
at home a "while you were out" card will be left stating
the date and time of attempted delivery. The card will have a
contact telephone number for the recipient to call to arrange
another delivery. We do not have control over this situation.
7. Delivery Address
We offer a professional delivery service. To achieve our greatest
efficiency we require full and concise addressing details. It
is most important for every order to contain the formal name of
the recipient with title, plus the fullest, normal address details.
THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also
require a telephone number for the recipient. We cannot be responsible
for problems, which occur as a result of incorrect or invalid
information given.
GH
Display Complaints procedure and Returns Policy
Complaints
Procedure
In
the case of a complaint regarding faulty or damaged goods GH Display
will adhere to the following guidelines to investigate a valid
claim and enable a clear and effective solution to the satisfaction
of all parties.
All
complaints must be made in writing to GH Display, within 48 hours
of receipt of goods by client.
Goods
must be shipped back to GH Display at the clients cost, for evaluation
purposes. If a manufacturing fault is found to be the reason for
the problem, the shipping cost will be reimbursed and a new or
repaired product will be sent. (GH Display can arrange for collection)
If
manufacturing fault is found to be conclusive and the product
can no longer be repaired, or, an alternative product cannot be
supplied, for whatever reason, the client will be entitled to
their money back in full.
If
misuse of the product is found to be the reason for the fault
then the customer will be notified and then the product will be
held until we receive clients’ instructions.
GH
Display can in most circumstances provide a quotation for repair
or replacement of the product, if misuse of the product has been
found. The client will be eligible to order and pay for this repair
or replacement product on the client’s written instruction.
All
complaints will be dealt with fairly and documented within the
GH Display internal office systems for future improvements and
better customer service.
Returns
Policy
GH
Display wants you to be completely satisfied with your purchases.
We endeavour to ensure that the products are the same as described
on our web site specifications, although on occasions some manufacturing
differences may occur, where manufacturers upgrade the specifications
without advising their distributors. Items are described, photographed
and displayed as accurately as is possible allowing for differences
when viewed by different systems over the internet.
If
you are not completely satisfied with any item you have purchased
from us, you may return it, after first contacting our Customer
Services Department as below. Please return the goods in the original
packaging, within 5 days of the date of receipt of said goods.
Please
note we are only able to accept items that have not been damaged
(except in transit), altered or used in any way. If the goods
supplied are not deemed suitable for the purpose they were purchased,
we will on safe receipt of said goods, offer a full refund or
replacement of goods to the same value. If the goods are proved
to be suitable for the purpose they were purchased, we may at
our discretion accept a return of said goods, but this may be
subject to a restocking charge of 20% of the value of the goods
in question.
Your
statutory rights as a consumer are unaffected by this policy.
This policy may be superseded by any contract you enter into with
GH Display as a company.
Please
contact our Customer Services Department on 01733 570222 or email
mail@ghdisplay.co.uk
Terms
and Conditions
1.
Definitions
Buyer the person who buys or agrees to buy the goods
from the Seller.
Conditions the terms and conditions of sale as set out in this
document and any special terms and conditions agreed in writing
by the seller.
Goods the articles which the Buyer agrees to buy from the Seller.
Price the price for the Goods, excluding VAT and any carriage
and packaging.
Seller GH Display, 70 Papyrus Road, Werrington Business Centre,
Peterborough PE4 5BH.
2. Conditions
2.1 These Conditions shall form the basis of the contract
between the Seller and the Buyer in relation to the sale of Goods,
tot he exclusion of all other terms and conditions including the
Buyer’s standard conditions of purchase or any other conditions
which the Buyer may purport to apply under any purchase order
or confirmation of order or any other document.
2.2 All others for Goods shall be deemed to be
an offer by the Buyer to purchase Goods from the Seller pursuant
to these Conditions.
2.3 Acceptance of delivery of the Goods shall
be deemed to be conclusive evidence of the Buyer’s acceptance
of these Conditions.
2.4 These Conditions may not be varied except
by the written agreement of GH Display, the Seller.
3. Price
3.1
The Price shall be the price quoted on the Seller’s confirmation
of order. Where no price has been confirmed then the price shall
be the published price list at the time of the confirmation of
order. The Price is exclusive of VAT which shall be due at the
rate in force on the date of the Seller’s invoice.
4.
Payment and Interest
4.1
Payment of the Price and VAT shall be due prior to the delivery
date unless agreed prior. For orders of total value ex. VAT over
£4000 then 50% is payable upon order, and the remaining
50% payable prior to delivery. The Seller reserves the right to
withhold delivery until payment terms have been met.
4.2
Interest on overdue invoices shall accrue from the date when payment
become due, calculated on a daily basis until the date of payment,
at the rate of 6% per annum above the Bank of England base rate.
Such interest shall accrue after as well as before any judgment.
4.3
The Buyer shall pay all accounts in full and not exercise any
rights of set-off or counter claim against invoices submitted
by the Seller.
5.
Goods
5.1
The quantity and description of the Goods shall be as set out
in the Seller’s confirmation of order.
5.2 The Seller may make changes in the specification
of the goods which are required to comply with any applicable
safety or statutory requirements or which do not naturally affect
the quality or fitness for purpose of the Goods.
6.
Cancellation Policy
Due
to the nature of the type of products produced and sold, cancellation
or refunds for products already entered into the printing stage
are not possible.
The
submission of the order form or any other written confirmation
of order constitutes a written and binding agreement. Cancellation
of this agreement by the Buyer at any stage prior to the printing
stage will incur a cancellation free of 50% of the total order
value.
Cancellation
of this agreement by the Buyer once products have entered the
print stage will be required to pay the order value in full.
7.
Warranties
The
Seller warrants that the Goods will at the time of delivery correspond
to the description given by the Seller in the confirmation of
order. Except where the Buyer is dealing as a consumer (as defined
in section 12 of the Unfair Contract Terms Act 1977), all other
warranties, conditions or terms relating to fitness for purpose,
quality or condition of the Goods are excluded.
8.
Proofs
Proofs
of all work may be submitted for Buyers approval and the Seller
shall incur no liability for any errors not corrected by the Buyer
in proofs submitted. Additional charges shall be made for any
additional proofs that are required as a result of alterations
required by the Buyer. When style, type or layout is left to the
Sellers discretion, any subsequent changes to such style, type
or layout required by the Buyer shall besubject to additional
charges on a time and materials basis.
9.
Artwork
It
is the sole responsibility of the Buyer to check any artwork or
content for any order. The Seller does not accept any liability
for errors within the artwork as it is on the Buyers authority
and approval that the orders are sent to print.
10.
Liability
The
Seller gives no warranties or guarantees or makes any representations
as to the merchantability or fitness for a particular purpose
of any completed work the subject of a Buyer’s order and
all other warranties, conditions, guarantees or representations,
whether express or implied, oral or in writing, except as expressly
stated in these terms and conditions, are hereby excluded.
11.
Full Colour Printing
All
reasonable efforts shall be made to obtain the best possible colour
reproduction on Buyer’s work but variation is inherent in
the print process and it is understood and accepted as reasonable
that, the Seller shall not be required to guarantee an exact match
in colour or texture between the Buyer’s photograph, transparency,
proof, electronic graphic file, previously printed matter (whether
printed by the Seller or other party) or any other materials supplied
by the customer and the printed article the subject of the Buyer’s
order.
12. Delivery of the Goods
12.1
Delivery of the Goods shall be made to the Buyer’s address.
The Buyer shall make all arrangements necessary to take delivery
of the Goods on the day notified by the Seller for delivery.
12.2
The Seller undertakes to use its reasonable endeavours to despatch
the Goods on an agreed delivery date, but does not guarantee to
do so. Time of delivery shall not be of the essence of the contract.
12.3
The Seller shall not be liable to the Buyer for any loss or damage
whether arising directly or indirectly from
the late delivery or short delivery of the Goods. If short delivery
does take place, the Buyer undertakes not to reject the Goods
but to accept the Goods delivered as part performance of the contract.
12.4
If the Buyer fails to take delivery of the Goods on the agreed
delivery date or, if no specific delivery date has been agreed,
when the Goods are ready for despatch, the Seller shall be entitled
to store and insure the Goods and to charge the Buyer the reasonable
costs of so doing.
13.
Acceptance of the Goods
13.1
The Buyer shall be deemed to have accepted the Goods 48 hours
after delivery to the Buyer.
13.2
The Buyer shall carry out a thorough inspection of the Goods within
48 hours of delivery and shall givewritten notification to the
Seller within 5 working days of delivery of the Goods of any defects
which a reasonable examination would have revealed.
13.2
Where the Buyer has accepted, or has been deemed to have accepted,
the Goods the Buyer shall not be entitled to reject Goods which
are not in accordance with the contract.
14.
Title and risk
14.1
Risk shall pass on delivery of the Goods to the Buyer’s
address.
14.2
Notwithstanding the earlier passing of risk, title in the Goods
shall remain with the Seller and shall not pass to Buyer until
the amount due under the invoice for them (including interest
and costs) has been paid in full.
14.3
Until title passes the Buyer shall hold the Goods as bailee for
the Seller and shall store or mark them so that they can at all
times be identified as the property of the Seller.
14.4
The Seller may at any time before title passes and without any
liability to the Buyer:
14.4.1 repossess and dismantle and use or sell
all or any of the Goods and by doing so terminate the Buyer’s
right to use, sell or otherwise deal in them; and
14.4.2 for that purpose (or determining what
if any Goods are held by the Buyer and inspecting them) enter
any premises of or occupied by the Buyer.
14.5
The Seller may maintain an action for the price of any Goods notwithstanding
that title in them has not passed to the Buyer.
