Terms & conditions
Buyer the person who buys or agrees to buy the goods from the Seller.
Hirer the person or company who hires goods from the Seller.
Conditions the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.
Goods the articles which the Buyer agrees to buy from the Seller.
Price the price for the Goods, excluding VAT and any carriage and packaging.
Seller GH Display, Bullock Road, Washingley, Peterborough PE7 3SJ.
These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
All others for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance
of these Conditions.
These Conditions may not be varied except by the written agreement of GH Display, the Seller.
The Price shall be the price quoted on the Seller’s confirmation of order. Where no price has been confirmed then the price shall be the published price list or online price list at the time of the confirmation of order. The Price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice.
4. Payment and Interest
Payment of the Price and VAT shall be due prior to production and dispatch of the product, display or graphics, unless agreed prior. The Seller reserves the right to withhold production and delivery until payment terms have been met.
Interest on overdue invoices shall accrue from the date when payment become due, calculated on a daily basis until the date of payment, at the rate of 6% per annum above the Bank of England base rate. Such interest shall accrue after as well as before any judgement.
The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter claim against invoices submitted by the Seller.
The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.
The Seller may make changes in the specification of the goods which are required to comply with any applicable safety or statutory requirements or which do not naturally affect the quality or fitness for purpose of the Goods.
6. Cancellation Policy
Due to the nature of the type of products produced and sold, cancellation or refunds for products already entered into the printing stage are not possible.
The submission of the order form or any other written confirmation of order constitutes a written and binding agreement. Cancellation of this agreement by the Buyer at any stage prior to the printing stage will incur a cancellation fee of 50% of the total order value.
Cancellation of this agreement by the Buyer once products have entered the print stage will be required to pay the order value in full.
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded.
Custom exhibition displays and stands do not come with a warranty. Portable products that are featured in our online shop may come with a manufacturers hardware warranty. The details of which will be listed in the specification tab of the individual product listing. Printed graphics do not come with a warranty.
As standard we do not supply proofs of printed goods prior to production accept in the case where our in-house Graphic Designer has created the artwork. If you require a 2D proof to be created prior to production we can supply this at an additional charge of £20 per proof. If you require proofs please be aware that our lead times will not begin until the proof has been created and signed-off. Depending on workload proofs may take up to 24 hours to turnaround.
We do not supply 3D proofs or mock-ups of your artwork on the display.
9. Artwork checks
The Seller will check the artwork for sizing to ensure it has complied with the product graphic template. It is the sole responsibility of the Buyer to ensure their artwork content is correct and the Seller does not accept any liability for errors within the artwork
The Seller shall advise the Buyer at the earliest opportunity if their artwork does not conform with the graphic template.
The Seller gives no warranties or guarantees or makes any representations as to the fitness for a particular purpose of any completed work the subject of a Buyer’s order and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions, are hereby excluded.
11. Full Colour Printing
All reasonable efforts shall be made to obtain the best possible colour reproduction on Buyer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, the Seller shall not be required to guarantee an exact match in colour or texture between the Buyer’s photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by the Seller or other party) or any other materials supplied by the customer and the printed article the subject of the Buyer’s order.
The Seller may change the media supply, ink supply, printing and finishing machinery as required and without prior notice to the buyer. This may cause inherent variations in the print process from previously printed products and it is understood and accepted as reasonable that, the Seller shall not be required to guarantee an exact match to previously printed matter (whether printed by the Seller or other party). Printed graphics that have a fault should be reported to the Seller within 48 hours of delivery and prior to use. Where it is established that there has been a fault in the printing process and this has been reported to the Seller prior to use of the graphics, suitable replacements printed graphics will be supplied by the Seller within a reasonable timeframe. We will endeavour to replace faulty graphics before your event date, but cannot guarantee to do so.
12. Delivery of the Goods
Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods.
The Seller undertakes to use its reasonable endeavours to dispatch the Goods within the lead time as stated on the website, by email or phone, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
Stated delivery times
The delivery times stated on each product is an estimated delivery lead time. We rely on third party couriers and though we always aim to meet the estimated delivery times stated, we cannot guarantee them.
Special delivery instructions, such as pre 9am, pre noon, Saturday delivery and dedicated delivery services, are available on some products by quotation. Please call +44 (0)1733 570222 for a quote.
Next working day delivery
Products that are advertised as next working day delivery will be dispatched on a third party courier next working day delivery service. This does not guarantee next working day delivery. Orders received pre 2pm will be dispatched that day on a next working day delivery service. Orders received after 2pm will be dispatched the following day on a next working day delivery service.
Please note, products that made to order (this includes all printed products) cannot be cancelled once they are in production regardless of the estimated delivery time and whether this is achieved.
13. Acceptance of the Goods
The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.
The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.
Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
14. Title and Risk
Risk shall pass on delivery of the Goods to the Buyer’s address.
Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.
Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
The Seller may at any time before title passes and without any liability to the Buyer:
Repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and
For that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.
The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.
15. Hire Goods
The hirer agrees and undertakes, absolutely, not to sell, assign or otherwise dispose of the seller’s property at anytime either during or at the end of the hire period under this agreement.
The hirer shall inspect the goods on delivery or collection and shall immediately (time being of the essence) notify the seller of any alleged defects, shortage in quantity, damage or failure to comply with the description or quote.
The hirer will use the owner’s property responsibly, carefully and in a proper manner and will forthwith report to the seller any damage or loss of the hired property
The hirer will, during the period of hiring, keep the hired goods in his/her possession and the hirer shall make good any loss or damage to the owner’s property by replacing the owner’s property at full replacement value of the item or items in question.
As standard all of our hire equipment is for one weeks hire unless agreed otherwise in writing.
16. Cancellation of Exhibition Stand Services
If you commission GH Display to build a custom exhibition stand and cancel after the stand build has commenced you are required to pay 100% of the materials and labour costs involved in producing your exhibition stand. If you cancel the installation of the exhibition stand within 5 working days of the stand install date you are also required to pay 50% of the installation and breakdown costs.
17. Design Copyright
GH Display own the exclusive copyright of all exhibition stands, custom displays and artwork designs that are created by our design team. No other company is permitted to use the design or commission the production of the designs we have created without our explicit permission (in writing). If you request our design team to create a design, which you would then like to have produced elsewhere please contact us for permission to use our design.
Returns: Made to Order/Bespoke Items
Items that are manufactured to order, altered to your specification or custom printed, cannot be returned or exchanged. If there is a fault with the product or an element of the product we will take back the faulty product/element and replace it.
GH Display wants you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur.
Returns: Faulty Goods
In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us by phone on 01733 570222 or by email to [email protected] within 48 hours of receiving your goods to advise of the fault, including fault details and photographs. The buyer will be responsible for the return of the goods to GH Display, providing a receipt for the cost of the return. Upon receiving and assessing your returned goods as faulty we will refund for the cost of returning the faulty goods and deliver a replacement product to you. A standard national courier delivery service should be used for returning the product, as we cannot refund the cost of express, dedicated or premium delivery services.
Returns: Cancelled Orders
If you decide to cancel your order, you should return the goods to us at your cost within 14 days of receiving your goods. Any items returned must be sealed, unused and in their original packaging. We cannot provide a refund for items which have been opened, used or damaged. If you choose to return goods to us we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned we reserve the right to charge you or not refund you for the items.
Please note, any returned goods (accept faulty goods) will be subject to a restocking charge of 20% of the value of the goods in question.
Custom made products that are manufactured to order cannot be restocked and therefore we cannot accept returns. This includes all printed products. If you are not completely satisfied with a custom made product please in the first instance phone or email us via the contact details below and we will do our very best to address the concerns.
Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with GH Display as a company.
Please contact our Customer Services Department on 01733 570222 or email [email protected]
19. Complaints Policy
In the case of a complaint regarding faulty or damaged goods GH Display will adhere to the following guidelines to investigate a valid claim and enable a clear and effective solution to the satisfaction of all parties.
All complaints must be made in writing to GH Display (email address is [email protected]), within 48 hours of receipt of goods by client.
Goods must be shipped back to GH Display at the clients cost, for evaluation purposes. If a manufacturing fault is found to be the reason for the problem, the shipping cost will be reimbursed and a new or repaired product will be sent. Proof of return postage costs will be required in order for us to reinburse the cost.
If manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full.
If misuse of the product is found to be the reason for the fault or the problem is with poor installation/set-up of the product by the customer then the customer will be notified and then the product will be held until we receive clients’ instructions.
GH Display can in most circumstances provide a quotation for repair or replacement of the product, if misuse of the product has been found. The client will be eligible to order and pay for this repair or replacement product on the client’s written instruction.
All complaints will be dealt with fairly and documented within the GH Display internal office systems for future improvements and better customer service.